Delivery

Delivery Update

Deliveries are taking a little longer than usual. Like many businesses, we have been experiencing increased demand and challenging delays in our supply chain and logistics. We are working with our warehouse team and suppliers to deliver orders as quickly and safely as possible. We aim to keep you updated on your order, every step of the way.

Safe Delivery To Your Door

Our delivery partners are committed to delivering your parcel as safely as possible and are operating a contact-free service, so deliveries can be made to your door, or left in a safe place, without requiring a signature.

Order Update

For further information on orders already placed, please reach out to us.

UK Mainland Delivery

Delivery cost is set by weight and updated regularly.

Standard delivery within 10-20 working days. Our Next Day delivery service is currently unavailable.

UK Offshore & International

UK Offshore

Northern Ireland, Jersey, Guernsey & Isle of Man.

Europe, USA, Canada & Rest of World

Due to the uncertainties around Brexit, we are not currently offering delivery outside of the UK. We will be carefully reviewing this and look forward to being able to offer international delivery options in the future.

Small Furniture Delivery

Some of our furniture items, such as dining chairs & stools, are delivered by our Standard Delivery Service, within 10-20 working days, or Next Day Delivery, where applicable.

Large Furniture Delivery

We take great care in delivering your furniture to you and use a dedicated specialist delivery service which will deliver your furniture within 10-20 working days. Please provide your telephone number at the checkout, our delivery team will contact you the next working day to book your preferred delivery time slot. Large furniture items are available for delivery to UK mainland addresses only.

Unfortunately we are unable to offer delivery of large items to the areas and postcodes listed below.

Location
Scottish Highlands	AB10-16, AB21-25, AB30-39, AB41-45, AB51-56, PA80
Scottish Islands	HS1-9, IV40-51, IV55-56, IV25, KA27-28, KW1-17, PA20, PA31-40, PA41-49, PA60-78, PH42-44, ZE1-3
Channel Islands & Scilly Isles	TR, GY, JE
Northern Ireland	BT
Isle of Man	IM

Additional delivery charges apply to the following post codes:

£50	FK
£70	KY, PA1-19, PH1-16, PH30, DD

Sofa Delivery

Our sofas are handmade to order in the UK and each piece takes between 16-18 weeks to manufacture from the date that your order has been confirmed. Please note, the order date for pre-Christmas delivery has now passed.

Please add your telephone number at the checkout so we can contact you to arrange a suitable date for delivery. Our sofa collection can be delivered to UK mainland addresses only. Delivery of these items is free of charge.

We will contact you to confirm that we have received your order
We will contact you closer to the time to arrange a suitable date and time for delivery
Your furniture will be placed in your desired location and the packaging will be removed at point of delivery

Returns

Returns Policy

We want you to be pleased with your order. If for any reason you are unhappy with your product, please return to us within 28 days of receipt in an unused condition and in original packaging, with the returns form completed and placed inside the parcel. We will issue a refund to your original payment method on receipt.

Products returned to us must be in a resalable condition. Products should be unused, in their original packaging with labels attached
With the exception of faulty goods Nkuku is not responsible for the cost of returning products. We always advise that you obtain a proof of postage when returning an item
Please allow up to 10 working days for us to receive your return and communicate receipt of the goods
The returns form and address label can be found inside your delivery note, or you can request a copy. Please complete the form and place this inside the parcel you are returning to us
Goods purchased online cannot be returned or exchanged in person.

Please see full terms and conditions.

See below for more information on how to return your item. If you have further queries, please contact our customer care team.

How to return an item to us

STANDARD RETURNS	Royal Mail Visit your local Post Office with your packaged return. Please remember to obtain a proof of postage. Large Parcels If your parcel is larger than 60x50x50cm and/or weighs over 10Kg, please contact the Customer Care team who will arrange a collection on your behalf. Cost £20 per parcel.
FURNITURE RETURNS	To return an item of furniture please contact the Customer Care team using the contact details above. Selected Furniture Some of our furniture items such as dining chairs & stools are delivered by our courier service DPD. If you received an item of furniture via this method of delivery you can return the item using the same service. Please note this is a weekday only service. Furniture & Indian Antiques The cost of returning these items has been calculated on the weight, size and fragility of the item. You can find the returns size on the product page. The price for returning these items is: SMALL £35 MEDIUM £60 LARGE £80 Please note these costs are non-refundable. As this is a dedicated delivery service it can take up to 2-3 weeks for collection. Goods purchased online cannot be returned or exchanged at the Nkuku Lifestyle Store. To book this returns service please contact our Customer Care team.
SOFAS & MADE TO ORDER FURNITURE	Due to their bespoke nature, we are unable to offer returns on made to order furniture and sofas.
DAMAGED OR FAULTY ITEMS	We take great care throughout the production and delivery of your order. From time to time some issues may occur. Should this be the case please contact our Customer Care team immediately so that we can help to resolve the issue. For efficiency please provide your order number and any other information to assist us in resolving the matter promptly.
MISSING ITEMS	Please contact us within 48 hours of receipt of goods if there is an item missing from your order.